Faq

ORDERS / RETURN / EXCHANGE

 

1.How can I track my order status?

Once you place an order, you need to log in using your email to track your order. Click the icon to log in.

 

2.What should I do if I received a wrong product?

Please reach out us through the chat box for assistance, or you can also contact us via our social media platform @shinenaturals.ph

Please make sure to provide any supporting proof or images and videos to verify the items you received.

 

3.How can I modify or cancel my order?

To cancel your order, please reach out us through the chat box for assistance.

 

4.Where can I request an official receipt?

You can find your commercial invoice included in your parcel.

 

5.How can I change my address after placing an order?

If you'd like to update your address after placing an order, please contact us through the chat box, and we'll be happy to assist you!